Shipping Policy

Shipping policies may differ from seller to seller.

Please check individual shipping and return policies under the product description for accurate information.

Our vendors are from all over the world. This means that processing and delivery time frames vary from vendor to vendor.

Please check each individual vendor’s store shipping policy, located on each of their products, for specific shipping and delivery times. If there is no store shipping policy, standard shipping charges, rates, and delivery times will be implemented and obliged.

General policies

These are the general policies that will be followed if the store/seller does not have any policies listed:

Once your order has been shipped, you will receive a shipment tracking details via e-mail.

Vendors use various shipping carriers to deliver items to customers; please note the shipping method and company stated on your tracking details.

The customer is responsible for any and all international import or duty fees. Refusing to pay for import or duty fees as determined by the country the product is being shipped to, may delay or prohibit your package from being delivered. Import and duty fees are to be paid directly to the shipping carrier, not SAKANTO. Please contact the shipping carrier for any questions regarding import and duty fees.

If items need to be returned to the vendor for a refund or exchange, the customer is responsible for all shipping charges.

SAKANTO and its vendors/sellers are not responsible for packages lost in the mail. Please contact the postal/shipping carrier for this.

Any and all other questions regarding product shipment, please contact the product vendor directly. If you have not received a response from the vendor within 48 hours, contact SAKANTO’s support and we will intervene to get all questions answered and issues resolved.

*Delivery times are not to exceed 30 days from the date the order payment is confirmed unless otherwise stated and identified by the product seller. If an order will exceed the 30 days delivery cutoff, the seller/vendor must notify the customer within 24 hours and/or before the item is shipped

 

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